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  1.           Introduction

1.1          All products sold on the LITTLE ANGELS ONLINE website (the Site) are sold on these Terms (the Terms) and all use of the Site is subject to these Terms to the exclusion of all other terms and conditions.

1.2          The products are sold by Little Angels Online Ltd a company registered in England and Wales with company number 10721958 and registered office at The Byre, 1A Selby Road, Riccall, York, England YO19 6QP (we, us). These Terms and the privacy policy accessible on the Site (the Privacy Policy) affect your legal rights and obligations so please read them carefully. If you have any questions, you can contact us at support@littleangelsonline.org.

1.3          We reserve the right to update these Terms from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. We recommend that you review these Terms before every purchase that you make.

1.4          You may only purchase products on this Site as a consumer.  If you are a business wishing to purchase the products for commercial re-sale or otherwise, please contact us at support@littleangelsonline.org.  



2.            Products

2.1          All products are subject to availability.   If a product that you have ordered is out of stock, and if you have paid for that product, we shall promptly refund you, or at our discretion, substitute the product for a very similar product.

2.2        Packaging may vary from that shown on the Site, and there may also be slight variations in the colour of products.


3.            Price, Payment and Delivery

3.1         You must make sure that all information you provide to us, including your email and delivery address, is accurate. We will not refund you or deliver replacement products if we have delivered the products to the address you provided to us – even if you have not given us the correct address.

3.2          Your order constitutes an offer to purchase products from us, and does not form a binding contract until accepted by us.  On receipt of your order, we will send you an order acknowledgement email to the email address provided by you in the order process. This order acknowledgement email will contain your order number and details of the products ordered. This email is an acknowledgement of receipt of your order.  It is not an acceptance by us of any offer to purchase products.

3.3          An offer made by you to purchase a product shall be accepted by us only when we dispatch that product to you. We reserve the right to refuse any order before acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email.

3.4          The prices payable for products and the costs of delivery are set out on the Site.  We reserve the right to change the prices and costs of delivery at any time.

3.5          We currently deliver within the United Kingdom only.  We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select.  If you are not based in the United Kingdom and wish to purchase the products please contact us at support@littleangelsonline.org.


4.            Cancellation and Returns

4.1               As a consumer, you may cancel your contract with us for the products you order at any time up to 14 days from the date you receive the products.  If you do cancel your contract, you must take reasonable care of the products whilst they are in your possession so that when the products are returned to us, they are in a saleable condition.  This means that you cannot return any product if you have opened the packaging for any individual item included in the product or otherwise used the item, unless the item is defective.

4.2               To cancel your contract for a product or products you must notify us in writing clearly stating the following: your name, geographical address, details of the order you wish to cancel including order number and, where available, your phone number and email address. You can notify us by email to support@littleangelsonline.org. We will confirm receipt of your email and notify you whether you should return the products to us at Little Angels Online, The Byre, 1A Selby Road, Riccall York, YO16 6QO or make the products available for collection by our supplier. This information will also be clearly set out before you purchase a product.  You acknowledge and agree that the cost of collection are 15% of the price of the product, and such sum is due when you notify us that you wish to cancel the contract for such product.

4.3               Within 14 days of the notice to cancel, you must send the products back at your own cost and risk, or make the products available for collection as the case may.  We strongly recommend that you send your products back to us via a recorded post service and obtain a certificate of posting.  We will not refund you if we do not receive the returned products. Please also make sure you package the products appropriately to avoid damage.

4.4               We will refund any sums paid for the products returned or collected and, if you return the whole order, we will refund the delivery costs you paid up to the price of standard delivery.

4.5               If you do not return all of the products that you have cancelled (or make them available for collection as directed) or you do not pay the costs of returning them to us, or the products are damaged on receipt, we shall be entitled to deduct from the amount to be refunded the direct costs of recovering the products or to reflect the loss in value of the products.

4.6               The provisions of this section do not affect your statutory rights.   If the product is not what you ordered or is damaged or defective, please let us know as soon as possible and we or our authorised supplier will either (a) repair or replace any products that are damaged or defective; or (b) refund to you the amount paid by you for the products in question.


5.            Cancellation by us

5.1               We reserve the right to cancel the contract between us if (a) we have insufficient stock to deliver the products you have ordered; (b) we do not deliver to your area; or (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error.

5.2                If we do cancel your contract we will notify you by e-mail and will refund to you all sums paid by you within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


  1. Liability

6.1               Nothing in these Terms is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you that cannot be excluded by English law. In particular, we acknowledge that under the Consumer Rights Act 2015 the products must be as described, fit for purpose and of satisfactory quality.

6.2               We shall have no liability to pay any money to you by way of compensation or damages for any reason whatsoever in excess of the amount paid by you for the products in question including any delivery charges.

6.3               To the maximum extent permitted by law (a) we disclaim all liability whatsoever, whether arising in contract, tort (including negligence) under statute or otherwise in relation to the Site and (b) all implied warranties, terms and conditions relating to the Site whether implied by statute, common law or otherwise are excluded.


  1. 7.                   Disclaimer – Please pay particular attention to this section

7.1          Our products are designed for small children to help them to learn and develop through play.  Certain products are not suitable for children under 3 years because they contain small parts and/or may pose a choking hazard.  Please read the product description and the labeling on the product carefully.  We recommend that an adult should always supervise any young children playing and learning with our products.


  1. Use of the Site

8.1          The Site is made for your own, personal use.  You must not try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law.

8.2          The copyright in all material contained in the Site including all information, data, text, images and software is owned by or licensed to us. All rights are reserved

8.3          The Site may contain links to websites or apps operated by third parties.  We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.

8.4          We accept no responsibility for adverts contained within the Site. If you agree to purchase products and/or services from any third party who advertises on the Site, you do so at your own risk. The advertiser, and not us, is responsible for such products and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.

8.5          We will use reasonable endeavours to make the Site available to you at all times.  However, there may be occasions when access to the Site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.  We reserve the right to remove any products, content or features from the Site at any time and for any reason


9.            General

9.1          These Terms and the Privacy Policy (as amended from time to time) constitute the entire agreement between you and us concerning your use of the Site.

9.2          If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

9.3          Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

9.4          If you have any complaint or wish to raise a dispute under these Terms or otherwise in relation to the products please follow this link http://ec.europa.eu/odr

9.5          These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.


Last updated: July 2017